How to Factory Reset Your DIRECTV Stream Gemini Box

Factory Reset Guide – DIRECTV Stream Gemini Box

If your Gemini device is frozen, linked to the wrong account, or you simply need a fresh start, follow the steps below to perform a full factory reset.

Important

A factory reset removes the current account, deletes saved data and WiFi settings, and returns the device to its original setup screen. You will need to log in again after the reset.

Reset Instructions

Step 1 – Position the Device

Hold the Gemini box so the ports are facing you.

Step 2 – Locate the Reset Button

When facing the ports, look on the left side of the device. You will see a small red button. It is recessed and may require a paperclip to press.

Step 3 – Hold for 20 Seconds

Press and hold the red button for 20 seconds. Do not release early.

Step 4 – Automatic Reset

Release the button. The device will automatically begin the factory reset process and reboot into the setup screen.

After the Reset

You can now:

Log in with the same account
Log in with a new account
Set up the device as brand new

If the Reset Does Not Start

Unplug the power cord for 30 seconds, plug it back in, and repeat the reset process by holding the red button for 20 seconds.